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Polar FAQ's
Q. How do I service my Polar heart rate monitor (HRM)?
A. All Polar HRM's are serviced through Fitness Maintenance in Adelaide. Fitness Maintenance are the only Authorised Polar Service Centre in Australia. For information regarding the servicing of your Polar HRM click here. Information covered includes:
- Authorised service centre
- Service check list
- Service repair form
- Sending instructions
- Basic servicing costs
- Payment
- Parts Availability
Q. What is the warranty on Polar HRM's?
A. Polar warrants to the original purchaser that the product sold by it is free from defects in the material and workmanship for the period of two years. The two (2) year Polar Limited International Guarantee applies to all Polar products purchased from an authorised Polar dealer.
Please keep the purchase receipt from FitShop.com.au (the authorised Polar dealer) as proof of purchase. Proof of purchase is mandatory when claiming factory warranty.
Warranty does not cover damage due to commercial use; misuse, abuse or accidents; negligence of the precautions set out in the user's manual; improper maintenance; cracked or broken receiver cases or the receiver battery or the elastic belt.
For more information on Polar's Limited International Warranty click here.
Q. How do I know I am buying from an authorised Polar dealer?
A. Ensure you purchase your new Polar products from an AUTHORISED POLAR DEALER. If unsure contact the Pursuit Performance (Australian Polar distributor) sales department for clarification on (08) 8100 8600.
Polar products that are purchased from unauthorised resellers WILL NOT be covered under Polar's 2-year warranty. Additionally, you may potentially run the risk of buying a refurbished, reconditioned or non-current unit.
Also any Polar product sold on an open auction site (eg. e-bay) is considered to be the re-sale of a previously owned product and not purchased from an authorised dealer.
When you buy from an authorised Polar dealer such as FitShop.com.au you can be sure that you are receiving a new product and the backing of a 2-year International Guarantee. To learn more about internet shopping click here.
Q. How do I replace the battery in Polar product and how long should it last?
A. Battery life time depends highly on how much you use the product. For estimated average battery life of your Polar product, please refer to the product user manual.
For many Polar products the battery is inserted at the factory. The actual life of the first battery once the product is in your possession can therefore feel shorter than the estimated. Excessive use of the backlight or beep signal can reduce the battery life.
For more information on batteries click here.
Q. How long will my Polar WearLink battery last?
A. The average battery lifetime of Polar WearLink31 is 2 years (1h/day, 7days/week of use) and WearLink W.I.N.D Transmitters battery lifetime is 2 years (3h/day, 7days/week of use).
WearLink31 and WearLink W.I.N.D transmitters have replaceable batteries.
Q. What are the care instructions for my Polar WearLink?
A. With good care your WearLink31 and WearLink W.I.N.D. transmitter last longer
- Rinse the WearLink31 and WearLink W.I.N.D. transmitter connector and strap with water after every use. Never put the transmitter connector in the washing machine or drier!
- Store the WearLink/WearLink+ strap and connector separately.
- Wash the WearLink/WearLink+ strap regularly in a washing machine at 40ºC/104ºF. The recommended minimum washing frequency is every fifth use. This ensures reliable measurement and maximizes the life span of the transmitter.
- Always dry the transmitter with a towel. Do not blow dry it, for instance. Rough handling may damage the electrodes.
- Store your Polar product in a cool and dry place. When it is wet, avoid wrapping it in a non-breathing material, such as a plastic bag or a sports bag.
Q. How long will my Polar T31, T31C and T61 transmitter batteries last?
A. The average battery lifetime of Polar T31, T31C and T61 Transmitters is 2500 hours of use. The whole transmitter needs to be replaced in cases where the battery is flat.
Q. What are the care instructions for my Polar T31, T31C and T61 transmitter?
A. With good care your T31, T31C or T61 transmitter last longer
- Wash the transmitter regularly after the use with a mild soap and water solution. After washing, dry it carefully with a soft towel.
- Never store the transmitter wet. Sweat and moisture on the electrodes can keep the transmitter activated, which shortens the battery lifetime unnecessarily.
- Store your Polar product in a cool and dry place. Do not store it in any kind of non-breathing material, such as a plastic bag or a sports bag, if it is wet.
- Do not bend or stretch the transmitter. This may damage the electrodes.
- Always dry the transmitter with a towel. Rough handling may damage the electrodes.
For more information on Polar transmitter straps click here.
Q. What is the different compatibility between transmitters and receivers?
A. Certain transmitters (chest strap) are designed to work with certain receivers (watches). To see what your transmitter or receiver is compatible with click here.
Q. Can I wear my Polar HRM swimming?
A. Yes, Polar products can be worn when swimming. They are not, however, diving instruments. To maintain water resistance, do not press the buttons of the product under water. When measuring heart rate in water, you may experience interference for the following reasons:
- Pool water with high chlorine content, and seawater are very conductive. The electrodes of the transmitter may short-circuit, preventing ECG signals from being detected by the transmitter.
- Jumping into water or strenuous muscle movement during competitive swimming may shift the transmitter to a location on the body where ECG signals cannot be picked up.
- The ECG signal strength is individual and may vary depending on the individual’s tissue composition. Problems occur more frequently when measuring heart rate in water.
Polar products that use 2.4 GHz (W.I.N.D.) transmission (RS800, RS800cx) will not measure heart rate under water. However they can still be used as a timing unit.
For more information on your Polar HRM and H2O click here.
Q. What is the Polar Fitness Test and how does it work?
A. The Polar Fitness Test predicts a person's aerobic fitness from the resting heart rate, heart rate variability, gender, age, height, body weight and self-assessment of the level of long-term physical activity.
Polar Fitness Test fits best to the follow-up of long-term changes in aerobic fitness. For obtaining a change in aerobic fitness, regular training for a longer period of time is required. A healthy adult can achieve a 10-15% increase in about three months when training 3-4 times weekly for 30-40 min at moderate intensity.
For more information on the Polar Fitness Test click here.
Q. How do I avoid wrong result in Polar Fitness Test
A. To get a reliable fitness test result you should
- avoid eating a heavy meal, smoking and coffee for 2-3 hours before the test.
- avoid unusually heavy physical effort during the test day and the day before.
- avoid alcoholic beverages or pharmacological stimulants during the test day and the day before.
- carry out the test when you are relaxed and calm. The test should be done at rest in a lying or sitting position.
- make sure that the testing environment is peaceful without disturbing noises (e.g. tv, radio or telephone). Talking during the test, coughing, body movement or excitement may disturb the test.
More information on the Polar Fitness Test can be found here.
Q. How do I teach a new sensor?
A. Your Polar watch has been “taught” to work together with the Polar WearLink W.I.N.D. transmitter and various sensors to measure heart rate, speed/pace, and distance data.
If you purchase a new transmitter or stride sensor, they have to be introduced to the watch. This is called teaching and takes only a few seconds.
Learn how to teach your sensor by clicking here.
Q. How do I calibrate the Polar s3 stride sensor W.I.N.D.?
A. For the most accurate speed and distance results Polar recommends the following calibration of the S3 Stride Sensor W.I.N.D.
Q. What are the minimum system requirements for Polar ProTrainer 5?
A.
• Microsoft Windows® 2000/XP (32bit) or Microsoft Vista
• IrDA compatible port (an external IrDA device or an internal IR port)
• Pentium II 200 MHz processor or faster
• SVGA or higher resolution monitor
• 50 MB hard-disk space required to install all the contents of the CD-ROM
• CD-ROM drive
* Serial port is required if you are using Polar IR Interface for serial port
** Dynamic speaker is needed to transfer settings from the software to your Polar S-series product via Polar UpLink. A dynamic speaker has a magnet inside. Laptops usually have piezoelectronic speakers, which do not have a magnet. On a laptop, please use headphones with dynamic speakers.
For more detailed information click here.
Q. Can I download Polar software?
A. Polar software can be downloaded here. Available software includes:
- Download the full version of PPP4 S/W
- PPP3/4 Software Updates and drivers
- Protrainer 5 Software Updates
- Polar (IRwave) USB2.0 drivers
- Polar WebLink Software
- Polar UpLink Software
- Polar WebSync Software
- Polar Nokia Software
- Old Polar Software versions
- Polar PPP4 and Prot5 Software Information
- Polar Software Support
- Polar Software and the Mac
- Brochures and Product Information
Q. How do I update PPP3 or PPP4 software with ProTrainer 5?
A. To update your old Polar software with the new Polar Pro Trainer 5 software click here.
Q. Will Polar ProTrainer/PPP software work with my Mac?
A. Polar ProTrainer 5 and Polar Precision Performance software are not supported to be run on a Macintosh computer by Polar. However many Polar users have been able to use Polar software on Intel-based Mac computers by using a Windows emulating software, such Parallels and with Apple Boot Camp. To find out more click here.
Q. How do I install ProTrainer 5 software on Microsoft Vista?
A. To find out how click here.
